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Privacy Policy
Effective Date: January 1, 2025
1. Information We Collect
Astralinq collects the following types of information:
- Personal Information: Name, address, phone number, email address, and payment information when you sign up for our services.
- Usage Data: Information about how you use our internet and cable services, including bandwidth usage, websites visited, and service performance data.
- Device Information: Information about the devices you use to access our services, including IP addresses, device types, and operating systems.
- Communications: Records of your communications with our customer service team.
2. How We Use Your Information
We use your information to:
- Provide and maintain our cable and internet services
- Process payments and manage your account
- Improve our services and customer experience
- Provide customer support and respond to your inquiries
- Send service-related communications and updates
- Comply with legal obligations and resolve disputes
- Protect against fraud and unauthorized access
3. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party companies that help us provide our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure data centers with physical and digital safeguards
5. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Port your data to another service provider
6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. We use cookies for:
- Essential website functionality
- Performance analytics and optimization
- Personalized content and recommendations
- Security and fraud prevention
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and sending you an email notification if you have an active account with us.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@astralinq.com
- Phone: 1-800-ASTRALINQ (1-888-534-7653)
- Mail: Astralinq Privacy Department, 123 Cosmic Boulevard, Space City, SC 12345