Privacy Policy

Effective Date: January 1, 2025

IMPORTANT NOTICE: Astralinq is an independent third-party service assistance platform launched in 2025. We are NOT a cable company, internet service provider, or streaming service. This privacy policy covers only our assistance services, not provider services.

1. Information We Collect

As an independent assistance platform, Astralinq collects only information necessary to provide guidance services:

Contact Information: Name, email address, phone number for communication purposes
Service Inquiry Details: Information about what assistance you're seeking (internet, cable, streaming help)
Technical Support Data: Device types, operating systems, and technical issues you're experiencing (when relevant to assistance)
Payment Information: Billing information for our assistance service fees (processed securely through third-party payment processors)
Communications: Records of your interactions with our support team for quality and training purposes

What We DO NOT Collect:

Service provider account passwords or login credentials
Credit card information for provider accounts
Your internet browsing history or usage patterns
Provider billing or service details beyond what you share for assistance
Personal information beyond what's needed for assistance services

2. How We Use Your Information

We use your information solely to provide assistance services:

Understand your service needs and provide relevant guidance
Communicate with you about assistance services
Process payments for our assistance fees
Provide technical troubleshooting and support
Facilitate communication with service providers (when you request)
Improve our assistance services based on feedback
Comply with legal obligations
Maintain records for quality assurance and training

3. Information Sharing

As an independent platform, we are very limited in what we share:

Service Providers: With service providers (at your request) only the information necessary to assist you
Payment Processors: With secure third-party payment processors to process our assistance fees
Legal Requirements: When required by law, court order, or legal process
Business Partners: We do NOT sell your information to third parties
Marketing: We do NOT share your information for marketing purposes

Provider Interactions: When we help you communicate with a service provider, we only share information you explicitly authorize us to share.

4. Data Security

We implement appropriate security measures for our assistance platform:

Secure communication channels for sensitive information
Industry-standard encryption for payment processing
Limited access to personal information on a need-to-know basis
Regular security reviews and updates
Employee training on data protection and privacy

Your Responsibility: Never share provider account passwords with us or anyone claiming to be from Astralinq. Legitimate assistance never requires your passwords.

5. Your Rights

You have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of promotional communications (we keep these minimal)
Withdraw consent for assistance services
Request a copy of your data

To exercise these rights, contact us at privacy@astralinq.com

6. Cookies and Tracking

Our website uses minimal cookies for:

Essential website functionality and navigation
Remembering your preferences
Basic analytics to improve our website
Security and fraud prevention

We do NOT use advertising cookies or track your browsing across other websites. You can control cookie settings through your browser.

7. Third-Party Links

Our website may contain links to service provider websites. We are not responsible for the privacy practices of these third-party sites. When you leave our site, we encourage you to review the privacy policy of any site you visit.

8. Data Retention

We retain your information only as long as necessary:

Active assistance services: Duration of service plus 1 year
Payment records: As required by law (typically 7 years)
Communications: Up to 3 years for quality assurance
Marketing preferences: Until you unsubscribe

9. Children's Privacy

Our assistance services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of any such data, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via:

Email notification to registered users
Prominent notice on our website
At least 30 days advance notice for significant changes

11. California Privacy Rights

California residents have additional rights under CCPA:

Right to know what personal information is collected
Right to know if information is sold or shared (we do NOT sell information)
Right to delete personal information
Right to opt-out of sales (not applicable as we don't sell data)
Right to non-discrimination for exercising privacy rights

12. Contact Us

For privacy-related questions or to exercise your rights:

Privacy Team: privacy@astralinq.com
Customer Support: 1-888-534-7653
Response Time: Within 30 days of request

Last Updated: January 1, 2025
Company: Astralinq - Independent Service Assistance Platform
Status: Not affiliated with any cable, internet, or streaming provider
Founded: 2025