Terms & Conditions

Effective Date: January 1, 2025

IMPORTANT NOTICE: Astralinq is an independent third-party service assistance platform launched in 2025. We are NOT a cable company, internet service provider, or streaming service. We do not sell internet, cable, or streaming subscriptions. We provide independent guidance and support services for a separate fee.

1. Acceptance of Terms

By using Astralinq's independent service assistance, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services. These terms apply to all users of our assistance and guidance services.

2. Service Description

Astralinq provides independent assistance services including:

Guidance on cable, internet, and streaming service options
Technical troubleshooting assistance and support
Help navigating service provider systems and portals
Device setup and configuration guidance
Network optimization recommendations
Facilitation of communication with service providers

We do NOT provide: Actual internet connectivity, cable TV service, streaming subscriptions, or physical network infrastructure.

3. Independent Status

Astralinq operates as an independent company:

We are not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming provider
We do not represent or act as agents for telecommunications companies
All provider trademarks and brand names belong to their respective owners
References to providers are for informational purposes only
We maintain complete independence in our operations

4. Service Fees and Billing

Astralinq charges separate fees for assistance services:

Our fees are clearly disclosed before you engage our services
Payment is due for Astralinq services regardless of provider outcomes
You will continue to be billed separately by your service provider
Our fees do not replace or reduce provider charges
Refund requests are subject to our Refund Policy (7-15 days based on service type)

5. Acceptable Use Policy

You agree not to:

Misrepresent our relationship with service providers
Use our services for illegal purposes
Harass or abuse our support staff
Claim we are affiliated with or represent service providers
Share account credentials or violate provider terms
Engage in fraudulent or deceptive practices

6. Service Limitations

Our assistance services are subject to:

Availability of our support staff and specialists
Cooperation and policies of third-party service providers
Technical limitations of provider systems we do not control
Your eligibility for specific provider services or promotions
Our ability to facilitate, not guarantee, service outcomes

7. No Guarantees

Astralinq provides assistance and guidance but cannot guarantee:

Service provider approval of your applications
Specific pricing, speeds, or service quality from providers
Resolution of all technical issues beyond our control
Provider service availability in your area
Specific outcomes from provider interactions

Provider Results Disclaimer: Final service availability, pricing, and terms are determined solely by the service provider, not Astralinq.

8. Refund Policy

Refund eligibility varies by service package:

Basic Assistance ($29): 7-day money-back guarantee
Standard Support ($49): 10-day satisfaction guarantee
Premium Care ($79): 15-day service guarantee

See our complete Refund Policy for full details and conditions.

9. Privacy and Data

Your privacy is important to us. We collect only information necessary to provide assistance services. We will NEVER:

Ask for your service provider account passwords
Request credit card information for provider accounts
Share your personal information without consent

Please review our Privacy Policy for complete details.

10. Service Changes and Termination

We reserve the right to:

Modify assistance services with 15-day notice
Update pricing with 30-day advance notice
Suspend service for payment issues or policy violations
Terminate service for repeated violations or abuse

You may cancel at any time. Refund eligibility is based on the timeframes above.

11. Customer Support

Our assistance team is available:

Phone: 1-888-534-7653
Email: support@astralinq.com
Online chat through our website
Response times: 24-48 hours for non-urgent inquiries

12. Warranties and Disclaimers

Our assistance services are provided "as is" without warranties. We specifically disclaim:

Warranties of specific results or outcomes
Merchantability or fitness for particular purposes
Responsibility for provider service quality or availability
Control over third-party provider decisions

13. Limitation of Liability

Our total liability is limited to the fees you paid for our assistance services. We are NOT liable for:

Provider service interruptions or outages
Lost productivity or business interruption
Indirect, consequential, or punitive damages
Provider equipment failures or technical issues
Outcomes of provider interactions beyond our control

14. Dispute Resolution

For disputes related to our assistance services:

First contact our support team for resolution
Unresolved disputes may be submitted to binding arbitration
Small claims court remains available for eligible matters
Class action waiver: disputes must be resolved individually

15. Changes to Terms

We may update these terms periodically. Material changes will be communicated via email at least 30 days in advance. Continued use after changes constitutes acceptance.

16. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions. You agree to jurisdiction in Delaware courts for any disputes not subject to arbitration.

17. Contact Information

For questions about these terms:

Customer Support: 1-888-534-7653
Email: legal@astralinq.com
Website: www.astralinq.com

Last Updated: January 1, 2025
Company: Astralinq - Independent Service Assistance Platform
Status: Not affiliated with any cable, internet, or streaming provider