Terms & Conditions

Effective Date: January 1, 2025

1. Acceptance of Terms

By using Astralinq services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services. These terms apply to all users of our cable, internet, and related services.

2. Service Description

Astralinq provides:

High-speed internet access with various speed tiers
Cable television services with multiple channel packages
Digital phone services
Cybersecurity and technical support services
Additional premium services and equipment rental

3. Service Availability

Service availability depends on location and infrastructure. We strive to provide 99.9% uptime but cannot guarantee uninterrupted service due to:

Scheduled maintenance and upgrades
Weather conditions and natural disasters
Equipment failures or technical issues
Third-party network outages
Force majeure events beyond our control

4. Installation and Equipment

Professional installation is included with most service plans. You agree to:

Provide safe access to your property for installation
Properly maintain and protect provided equipment
Return all equipment upon service termination
Pay replacement costs for damaged or lost equipment
Allow access for maintenance and service calls

5. Billing and Payments

Payment terms include:

Monthly service fees are due on the date specified on your bill
Late payments may result in service suspension and late fees
Automatic payment options are available and encouraged
Price changes require 30-day advance notice
All fees and taxes are clearly itemized on your bill

6. Acceptable Use Policy

You agree not to use our services for:

Illegal activities or violation of applicable laws
Spamming, phishing, or other malicious communications
Copyright infringement or unauthorized content sharing
Network abuse that affects other users' service quality
Operating servers or commercial activities (residential plans)
Circumventing network security or access controls

7. Service Limitations

Our services are subject to:

Fair usage policies to ensure network performance for all users
Content filtering and parental control options
Speed variations based on network congestion and usage
Data usage monitoring and potential throttling after limits
Geographic restrictions on certain content and services

8. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information. By using our services, you consent to our data practices as described in our Privacy Policy.

9. Service Changes and Termination

We reserve the right to:

Modify or discontinue services with appropriate notice
Update pricing with 30-day advance notice
Suspend service for non-payment or policy violations
Terminate service for repeated policy violations

You may cancel service at any time by contacting customer support, subject to any applicable early termination fees or contract obligations.

10. Customer Support

We provide 24/7 customer support through:

Phone support at 1-800-ASTRALINQ
Online chat and email support
Self-service options through our customer portal
On-site technical support when needed

11. Warranties and Disclaimers

Our services are provided "as is" without warranties beyond what is required by law. We disclaim implied warranties of merchantability and fitness for a particular purpose. We are not responsible for indirect, incidental, or consequential damages.

12. Limitation of Liability

Our liability is limited to the monthly service fee for the affected service. We are not liable for:

Loss of data or business interruption
Indirect or consequential damages
Content accessed through our services
Third-party equipment or services

13. Dispute Resolution

Disputes will be resolved through binding arbitration rather than court proceedings, except for small claims court matters. The arbitration will be conducted under the rules of the American Arbitration Association.

14. Changes to Terms

We may update these terms periodically. Material changes will be communicated via email or bill notice at least 30 days in advance. Continued use of services constitutes acceptance of updated terms.

15. Contact Information

For questions about these terms:

Customer Service: 1-800-ASTRALINQ (1-888-534-7653)
Email: legal@astralinq.com
Mail: Astralinq Legal Department, 123 Cosmic Boulevard, Space City, SC 12345