Refund Policy

1. Refund Eligibility Window

Refund requests for Astralinq's assistance services may be submitted within the following timeframes:

• Basic Support Package: Within 7 days of service purchase
• Complete Support Package: Within 10 days of service purchase
• Premium Support Package: Within 15 days of service purchase

Eligibility depends on the type of assistance provided and whether our services have already been delivered. Refund requests must be submitted in writing via email or through our contact form.

2. Refund Eligibility Criteria

Refunds may be considered in the following situations:

• Service Not Delivered: If we failed to provide the agreed-upon assistance services
• Service Not as Described: If the assistance provided materially differed from what was outlined in your service agreement
• Technical Inability: If we are unable to provide the technical guidance or support as promised
• Duplicate Billing: If you were inadvertently charged multiple times for the same service

3. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Assistance services have already been fully delivered and completed
• Customer dissatisfaction with their service provider (as we are independent and do not control provider services)
• Provider billing disputes or service issues outside our scope of assistance
• Changes in customer circumstances after assistance was provided
• Customer failure to follow provided guidance or recommendations
• Requests submitted outside the eligibility window specified above
• Services that required extensive time and resources already expended

4. Partial Refunds

In certain cases, partial refunds may be offered:

• If only a portion of the contracted assistance services were delivered
• If service delivery was interrupted and not completed as originally planned
• At the discretion of Astralinq management for exceptional circumstances

Partial refund amounts will be calculated based on the percentage of services delivered versus services contracted.

5. How to Request a Refund

To submit a refund request, please follow these steps:

1. Contact Us: Email your refund request to support@astralinq.com or use our contact form
2. Include Required Information:
   • Your full name and contact information
   • Date of service purchase
   • Service package purchased
   • Detailed reason for refund request
   • Original payment method information
3. Review Process: We will review your request within 3-5 business days
4. Decision Notification: You will be notified of our decision via email

6. Refund Processing Timeline

If your refund request is approved:

• Notification: You will receive email confirmation within 3-5 business days
• Processing: Refunds will be processed within 7-10 business days of approval
• Receipt: Refunds will be issued to the original payment method used for purchase
• Timeline Variation: Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account

7. Provider Refunds (Not Our Responsibility)

IMPORTANT: Astralinq's refund policy applies only to our service assistance fees. We are NOT responsible for:

• Refunds from cable, internet, or streaming service providers
• Provider billing disputes or cancellation policies
• Equipment return policies of service providers
• Provider-imposed fees, penalties, or early termination charges

All refund requests related to services purchased directly from providers must be directed to those providers according to their specific refund policies.

8. Chargebacks

If you initiate a chargeback through your credit card company or financial institution:

• We will respond to the chargeback with documentation of services provided
• Unjustified chargebacks may result in account suspension and collection efforts
• We encourage customers to contact us directly before initiating chargebacks to resolve issues amicably

9. Cancellation Policy

If you wish to cancel scheduled assistance services:

• Before Service Delivery: Full refund available if cancelled at least 24 hours before scheduled appointment
• Same-Day Cancellation: 50% refund if cancelled less than 24 hours before appointment
• No-Show: No refund for missed appointments without prior notice

10. Amendments to This Policy

Astralinq reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

11. Questions About Refunds

If you have questions about this refund policy or need clarification on refund eligibility:

• Email: support@astralinq.com
• Phone: Available through our contact page
• Response Time: We aim to respond to all refund inquiries within 24-48 hours