Last Updated: December 18, 2025
No. Astralinq is an independent third-party assistance platform. We are not a cable company, internet service provider (ISP), or streaming service. We provide guidance, support, and assistance services to help customers navigate their connectivity needs.
No. We do not sell internet, cable, or streaming subscriptions. We provide independent guidance and assistance only. You will need to purchase services directly from your chosen provider. Our role is to help you understand your options, troubleshoot issues, and navigate the setup process.
Yes. Astralinq charges a separate service fee for our assistance and guidance. Our fees are clearly disclosed before you engage our services and are completely separate from any charges your service provider may bill you. We provide transparent pricing for all our support packages.
Yes. Your service provider will continue to bill you directly for their cable, internet, or streaming services. Our assistance fees are separate and do not replace or affect your provider's billing. You will maintain your direct relationship with your service provider.
No. Astralinq is completely independent and is not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming service provider. We maintain our independence to provide unbiased assistance to our customers.
No. We never request your service provider account passwords, social security numbers, or other sensitive credentials. Our assistance is guidance-based, and we help you navigate systems and resolve issues without requiring access to your private accounts.
We provide assistance and guidance for customers using various cable, internet, and streaming services. We may reference multiple providers such as Comcast®, Spectrum®, AT&T®, Verizon®, Cox®, and others for informational purposes only. We are not affiliated with, authorized by, or sponsored by any of these providers. All trademarks belong to their respective owners.
Yes. Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether the service has already been delivered. Please review our Refund Policy page for complete eligibility details and conditions.
We offer various levels of assistance including:
You can reach our independent support team by phone or through our contact form. When you call, our greeting will clearly state: "Thank you for calling Astralinq, an independent service assistance platform."
While we provide expert guidance and support, we cannot guarantee outcomes that depend on your service provider's infrastructure, network conditions, or other factors outside our control. We do our best to assist you effectively, but ultimate service delivery is the responsibility of your chosen provider.
Astralinq is a startup launched in 2025 as an independent service assistance platform dedicated to helping customers navigate the complex world of cable, internet, and streaming services.